Domain.com Web Hosting Review & Summary
Domain.com Web Hosting company is currently one of the largest web hosting companies in business today. Opening for business in 2000, Domain.com's goal is to provide their customers with all the latest products available at the best prices available, while still providing the best services available so as to be seen as a truly reliable web hosting company.
Since Domain.com specializes in making their products and services affordable, such as domain names, VPS hosting, email, SSL certificates, web design, and their online marketing services, which are all highly sought after and required products/services, they are proving to be quite the competitor when it comes to web hosting services.
Product Description and Different Plans Offered
Domain.com offers 3 different web hosting plans. Free set up is included, and with no commitment.
- Disk Space - 10GB
- Bandwidth - 300GB
- Number of Domains - 1
- FTP Accounts - 5
- SQL databases - 10
- SiteBuilder Sites - 1
- SiteBuilder Pages - 15
- Email Accounts/Space - 100/250MB
- Disk Space - 100GB
- Bandwidth - Unlimited
- Number of Domains - 50
- FTP Accounts - 25
- SQL databases - 25
- SiteBuilder Sites - 6
- SiteBuilder Pages - Unlimited
- Email Accounts/Space - 500/2GB
- Disk Space - Unlimited
- Bandwidth - Unlimited
- Number of Domains - Unlimited
- FTP Accounts - 50
- SQL databases - 50
- SiteBuilder Sites - 10
- SiteBuilder Pages - Unlimited
- Email Accounts/Space - Unlimited/2GB
You can pay more ($1.99 a month) to upgrade to a deluxe email account, which gives you more security and 5 times more space. Also, a free domain name comes with any 1-year hosting plan purchase.
Domain.com Features rating:
Domain.com offers all the basic features you need from a web hosting company. Although there are fewer features offered, when compared to most other web hosting companies, the features that Domain.com offers include some of the top features necessary in order to build the best website. What is really nice is that when you subscribe to their Basic Plan, which we already know receives less disk space, bandwidth, etc., you still get access to all the features that the other 2, more expensive plans receive.
Instant Website. Build your website in a matter of minutes! Although this service comes with a cost ($2.99 a month), there is a 30-day free trial so you really have nothing to lose when trying out this feature.
SiteBuilder. Another super easy way to build your website so that it is truly customized to fit your particular specifications. Add a photo gallery, a blog, or a complete online store when you choose to use this tool to personalize your website.
VPS Hosting. Domain.com also offers what they call VPS Hosting, which means that your website has its own dedicated server making it a very powerful platform. Prices start at $34.95 a month and comes with a 30-day money back guarantee.
Domain.com Reliability/Performance rating:
Domain.com Web Hosting services has a 99.99% uptime reputation, which can be mainly attributed to the way they have structured their communications network. This particular part of Domain.com's hosting platform places a focus on everything needed to make sure that their customers are receiving the highest security and reliability elements available, such as dual power grids, critical monitoring, instant bandwidth upgrades, full network redundancy, best router and server equipment, and state of the art data centers.
Even though Domain.com claims to deliver "rock-solid hosting" to its clients, there are many customers who state that their website has experienced a lot of downtime. Those that called for assistance claimed they waited up to an hour to talk to a customer service representative and those that used emails to contact Domain.com claimed that they didn’t get a response for weeks(!), if any at all.
Most web hosting companies tend to offer an uptime guarantee, which Domain.com does not.
Domain.com Ease of set up and use rating:
Setting up and managing your website is easy to do via the Account Management Control Panel. All available services are organized by tabs, making it easy to search and find for the tools you need to control your website.
Web Application Vault. Everything you need to manage your website, such as Productivity Tools, Business Tools, Content Management Tools, and Image galleries.
Statistics & Analysis. View all your web statistics at a glance. A really great feature for monitoring your website, which can help you decide the direction of your website.
Domain Registration. An easy way to manage all of your domains. If you haven't already chosen your domain name, it can always be added later.
Once you've selected your domain name and hosting plan, building and launching the website is not only easy to do, there a few different methods from which to choose from so you are able to truly customize your website the way you envision it to be.
Domain.com Customer Service/Tech Support rating:
When you click on Domain.com's customer service link, you are taken to a page with lots of various information as well as ways to contact the customer support team. Of course, Domain.com wants its customers to read the variety of information they've already supplied before attempting to contact them via phone or email.
Getting Stared Guide. Explains all the essentials for understanding and using your new web hosting account.
FAQ/Knowledge Base. Search for your answer via keyword or category.
Video Tutorials. Great for more visual learners! and available to help you add your domain or email address as well as helping you set up FTP.
Domain Name How-To's. Gives brief tips for how to use your domain name correctly.
If you can't find the answer you need in the above material, you can contact Domain.com's customer service by calling their 1-360 number or by emailing the technical support staff.
Phone. Calling Domain.com is limited to technical support and can only be made Monday - Friday between 6:00 am and 6:00 pm PST. This is unfortunate as many people who are experiencing any issues will not want to wait to call for help as most calls are made because a customer needs assistance immediately.
Email. Prepare to wait a minute or two while the email contact form loads, and then log in again.
Domain.com Value rating:
The pricing plans that Domain.com offers are good to great when compared to other web hosting companies. The option to buy one month with no commitment is a nice option for those who simply want to try out Domain.com's services. Longer plans can save you up to 30% off their regular prices, making their value rise when it comes to making a longer commitment.
Since Domain.com offers what are to be considered basic features with all of their plans, if you want to use any extra/special services then you'll need to pay for them. Although, this may be changing as Domain.com tries to keep up with competitors. They've recently updated their plans to include some unlimited features, something that most of the other top web hosting companies are now doing to get business to come their way.
Strength and Weaknesses
Strengths. Domain.com Web Hosting company shows lots of strength in their ability to offer affordable and trustworthy web hosting plans. Additionally, Domain.com does a great job in showing their concern for the planet by putting an emphasis on ways to reduce their environmental footprint, something every company should be taking part in these days.
Weaknesses. Domain.com's customer support does not quite live up to its hype. Complaints include waiting weeks(!) for an email reply as well as waiting for phone support for upwards of 20 - 40 minutes. Also, page load time is considerable and ranges between 30 seconds and 2 minutes.
Domain.com Recommendation rating:
Domain.com Web Hosting company aims to give their customers great service at a great value. Choosing the right plan for your particular web hosting needs is made easy as everything you need to know is given to you in their easy-to-understand hosting plan features page. Once a plan is chosen, building and getting your website launched can be done in a few ways, all of them easy to access and follow.
Domain.com Web Hosting company is committed to making their customers find success when it comes to the web. Their ability to offer the most essential web hosting features at really low prices has been met with success, and with their recent addition of offering 'unlimited' to (2 of) their pricing plans shows they are a true competitor when it comes to finding the best web hosting company for you.