HostPapa Web Hosting Review & Summary
HostPapa is a privately owned web hosting company with locations in both New York and Canada. With a focus on meeting the hosting needs of small to medium-sized businesses, HostPapa aims to assist their customers by offering them a reliable and user-friendly way to manage their particular websites, all at the lowest prices possible.
HostPapa's views their customers as part of their web hosting family, and accordingly has instituted the following motto "Let Papa Take Care of You."
Product Description and Different Plans Offered
HostPapa offers one web hosting plan, with the longer the contract chosen (1-year, 2-year, 3-year) the more money you'll end up saving. The fact is that many web hosting providers are starting to offer fewer pricing plans as the shift to provide customers with unlimited disk space and bandwidth is becoming more and more popular.
- Disk Space - Unlimited
- Monthly Bandwidth - Unlimited
- Add-On Domains - Unlimited
- Email Accounts - Unlimited
- Control Panel - cPanel
- 100% Green Energy Web Hosting
HostPapa offers new customers a 30-day unconditional money back guarantee so you are able to give their services a try without having to be locked into a yearly contract. Although a free domain name comes with all of their yearly plans, they are not included in the 30-day money back guarantee and will be deducted from the amount you paid when signing up.
HostPapa Features rating:
HostPapa offers their customers quite a few features in order to assist their customers with the ability to create, launch, and manage their website with ease. Add to this the fact that they utilize cPanel as their control panel and you've got a truly user-friendly program that new customers, as well as seasoned website creators, are sure to appreciate.
Know that HostPapa is paving the way as they've recently (March, 2011) added the ability for people to view their website in Spanish.
Fantastico. An auto-installer that provides more than 50 different web applications that can help you make your website as you envision it to be. No technical ability is needed.
SohoLaunch Pro Edition. This drag and drop site-builder has lots of features that let you create your website so that it truly represents what you want your website to emit. Create forms, newsletters, albums, calendars, albums, blogs, and more. No technical know-how is necessary making this a very user-friendly tool.
Mobile Devices. For an additional $4.95 a month (30-day free trial), create your website for mobile users, who are beginning to outpace those who perform web searches on their computers. This makes creating a website specifically for those who use mobile devices a great idea as this is the way of the future.
HostPapa Reliability/Performance rating:
HostPapa states that their customers will experience a 99.9% uptime, which although they do guarantee they do not offer a refund for any downtime that may be experienced by its users like other similar web hosting providers do. Their intention is to be able to offer their customers 100% uptime, which although is a highly appreciated endeavor, is considered to be a very difficult task due to the nature of using shared web hosting.
HostPapa's data centers have all the top security features instilled in order to protect their equipment, and is powered by Intel Server as well as a Cisco-powered network.
HostPapa Ease of set up and use rating:
Once you sign up for a web hosting plan, Hostpapa will send you an email with login information, which you are asked to change as soon as you log in for security purposes. Once you've done this you are taken to the cPanel control panel, which is one of the most popular and user-friendly control panels available. There are a multitude of options available in this easy-to-use control panel that can help you make your website to be exactly as you envision it to be.
Quick Start Wizard. For those that are new to the web hosting world, choosing the Getting Started Wizard popup is a really great idea as this takes you through all the essentials when it comes to understanding how to start the web creation process.
Video Tutorials. Choose to watch a video that will show you step-by-step exactly how to setup your cPanel, helping you not only understand each step but allowing you to make it your very own.
Forum. Visit HostPapa's online forum to find out what other customers are talking about when it comes to setting up a website, or participate in discussions in order to get a direct answer.
HostPapa Customer Service/Tech Support rating:
HostPapa offers their customers a variety of different ways in which they are able to get the answers they want/need. Customer service is also available around the clock so you are able to contact them if/when needed and whenever it is most convenient for you to do so.
Knowledgebase. Contains 250+ answers to some of the most frequently asked questions.
Email/ Support Ticket. For those who don't need an immediate answer, choose to send an email or open a support ticket in which you can expect a reply with a matter of just a few hours.
Live Chat. Like to talk to a real person yet don’t have phone access? Choose the live chat link in order to start speaking with a customer support representative within a matter of just a few minutes.
Phone. Give HostPapa a call if you need immediate help or simply prefer to talk with a real live person. What's great is that they offer quite a few different phone numbers for different locations throughout the world, such as for the US, the UK, Belgium, France, Spain, and the Netherlands.
HostPapa Value rating:
The overall value of HostPapa's web hosting services is considered to be good to great. The price of the HostPapa plan is truly affordable, no matter which time length/contract you choose. And the fact that they offer unlimited disk space and bandwidth is a definite plus as these are features that are quickly becoming the norm, making those web hosting companies that don't offer these unlimited features ones that just may be overlooked.
HostPapa's commitment to providing their customers with an above average uptime is a definite pro and adds value as no one wants to experience any downtime when it comes to their particular website.
Strength and Weaknesses
Strengths. By offering one plan that allows users unlimited disk space and unlimited bandwidth at a truly affordable price, HostPapa is showing that they are indeed meeting their goal of providing user-friendly web hosting services at some of the lowest prices found when it comes to web hosting providers.
Weaknesses. Although the 30-day money back guarantee is a welcome addition as this guarantee allows you to try their web hosting services without having to enter into a lengthy contract if you happen to decide that for one reason or another you aren't completely satisfied with Hostpapa's services, HostPapa doesn’t offer money back on your domain name like most other web hosting companies do with their money back guarantees.
HostPapa Recommendation rating:
HostPapa web hosting is a company that lets their motto "Let Papa Take Care of You" say it all. This web hosting provider aims to provide the best web hosting solutions for any and all small-to-medium-sized businesses, and does so by not only offering lots of easy-to-understand features, they also utilize one of the most user-friendly control panels available, and all at a truly reasonable cost.
HostPapa is the recipient of many web hosting awards, which should give new customers the confidence to give this web hosting company a try when looking for a web hosting provider.