HostRocket Web Hosting Review & Summary
HostRocket web hosting has been in the business of web hosting since 1999, and is currently located in Clifton Park, NY. With a goal of placing great importance on providing the best customer support and technology possible, HostRocket makes it a priority to do everything within their power to ensure that when people decide to sign up with their web hosting services that they are receiving the best value for their money.
HostRocket presently provides web hosting services to 50,000+ websites as well as offers a number of additional internet services with a purpose of making your web hosting experience be the best it can possibly be.
Product Description and Different Plans Offered
HostRocket offers the same plan to all their customers, with the difference being that the longer the billing cycle you select, the more money you'll save. (You must choose a billing cycle that is at least 1-year in length in order to avoid the high-cost setup fee of $29.99.) So whether you're an individual looking to host a personal website or a business that is interested in setting up a professional website in order to promote your products and/or services, HostRocket can provide you with the web hosting services you'll need in order to successfully build and launch your particular website.
HostRocket Web Hosting Plan
- Disk Space - Unlimited
- Bandwidth - Unlimited
- Websites - Unlimited
- FTP Accounts - Unlimited
When signing up for HostRocket's web hosting services, you must either transfer or register a new domain name. You'll have to pay a transferring fee of $20, and new domain name registrations comes at the price of $20 per year, which is 2 -3 times than what many other similar web hosting providers charge.
HostRocket Features rating:
HostRocket offers the one web hosting plan in order to give all their customers unlimited storage, bandwidth, domains, FTP accounts, and more. Although these are all really great features that are highly sought after when it comes to choosing a web hosting provider, additional features are minimal when compared to other similar web hosting companies.
A Dedicated IP Address. SSL Certifcates, and Remote Backup are available at an additional cost.
HostRocket Reliability/Performance rating:
HostRocket offers a 99.5% uptime guarantee, which is slightly lower than most other similar web hosting companies that tend to offer a 99.9% uptime guarantee. Additionally, HostRocket does not calculate this guarantee on a monthly basis, and instead is based over a 3-month period and is judged solely by their monitoring services. If your website has indeed experienced legitimate downtime, a credit will be given to you but you must request it.
Due to the fact that HostRocket owns their own data center, which allows them to provide unparalleled reliability/uptime, they are able to be their own experts when it comes to managing their servers so that these servers are able to perform at their optimal performance.
HostRocket Ease of set up and use rating:
HostRocket utilizes cPanel for its control panel, which is deemed as one of the most user-friendly control panels available. Unfortunately, it was quite the challenge to find how to access the control panel. After finally deciding to enter 'cPanel' into the knowledgebase search box in order to find out how to access the control panel, the answer lies in opening up another webpage and entering a link given in which you have to input your domain name.
HostRocket Customer Service/Tech Support rating:
HostRocket offers customers a knowledgebase that they are able to search for the answer they want/need before having to contact their customer support team, which is available 24/7.
Knowledgebase. Search for your answer(s) by using the knowledgebase, which is organized by category, or you can enter a search term if preferred.
Submit a Ticket/Email. Use the submit a ticket option to send HostRocket an email about your specific problem/issue, which is the option they prefer you to use. Expect a reply within 24 hours.
Phone. Listed as 'other methods of contacting us' since they want you to submit a ticket if/when you need assistance, you can all their toll-free number in order to talk with a real live person.
HostMonster Value rating:
The overall value of HostMonster's web hosting services are poor to good. The fact that they are utilizing one of the most user-friendly control panels is a definite plus, yet it appears that the rest of their services, such as providing adequate web hosting information and instructions as well as supplying satisfactory customer service support options do not even come close to the standards that other similar web hosting companies supply. The fact that they charge a set-up fee of $29.99 in addition to high domain costs, makes their overall value one that is in need of improvement.
Additionally, the sitemap wasn't available to view and the links to a few other customer service options were not working correctly.
Strength and Weaknesses
Strengths. HostRocket offers lots of really great features in which you receive unlimited access, such as bandwidth, disk space, email accounts, FTP accounts, and more.
Weaknesses. Although HostRocket offers a lot of great features, their overall website provides little information when compared to other similar web hosting companies, especially when it comes to providing helpful information about web hosting.
HostRocket Recommendation rating:
HostRocket offers one web hosting plan that gives users a variety of unlimited features, such as disk space and bandwidth, which are highly-appreciated. Since this is the way of the future, all web hosting providers will eventually be changing to this particular format in order to be/stay competitive within the web hosting industry.
Although HostRocket offers many unlimited features as well as utilizes one of the best and most user-friendly control panels available on the market today, they lack in their ability to provide the wealth of web hosting information that other similar web hosting providers do.