iPage Web Hosting Review & Summary
iPage Web Hosting has been in the web hosting business since 1995, which means they have a lot of experience when it comes to understanding what it takes to effectively host a website. iPage makes it their goal to focus on what they deem to be the most important factors when it comes to hosting a website by giving their customers the ability to manage their particular website using the best features and tools available, providing user-friendly email options, and instilling top security features when it comes to protecting your particular website.
Product Description and Different Plans Offered
iPage offers their customers a basic web hosting plan at a very affordable price, with choices including signing up for either a 1-year, 2-year, or 3-year plan. They also offer those who are interested in including some of the more popular add-ons a Package Deal Plan that includes Premium, Support, Premium Spam Protection, Faster Speeds, Site Backups & Restore, and Security of Rapid SSL, which can save you about 65% off the regular, individual prices of these particular features. This being said, be prepared to be taken through a number of pages once you sign up offering you a wealth of additional services, making it worth your time to research any and all features that you may want/need for your particular website.
iPage Essential Plan
- Disk Space - Unlimited
- Transfer/Bandwidth - Unlimited
- Domains Hosted - Unlimited
- My SQL Databases - Unlimited
You can choose to transfer an existing domain name or register a new one, which comes free with qualified plans.
iPage Features rating:
iPage offers a lot of top features that both new users as well as those who have more web hosting experience can appreciate when it comes to hosting a website. Unlimited disk space and bandwidth are included, which is more and more becoming the standard and thus expected when people are looking for a web hosting company that can give them the best features for the best price.
QuickStart. Allows users access to the more popular tools for managing your website, emails, and domain.
Site Builder. Choose one of the website builders that can help you get your website built and launched in well under an hour. Great for those who are new the web hosting world.
SimpleScripts. A great tool that lets you choose from a wide variety of scripts to install that you deem important to your particular website, such as Drupal, WordPress, SugarCRM, Joomla, Magento, and more.
Premium Support. Gives you access to the 'best agents' for the fastest issue resolution, as well as a hotline for shorter wait times. Comes at an additional cost.
SiteLock Security. Provides customers with the ability to implement additional security features that give both the website owner and website visitors that extra level of security when it comes to hosting a website.
iPage Reliability/Performance rating:
iPage places great emphasis on offering the best security features in order to ensure their customers safety from any sort of security breaches. They have two datacenters located in the Boston, MA area that provide all the security that one should be able to expect when choosing a web hosting provider. The implementation of pooled structures, database lockdowns, firewalls, and encryption practices all add up to top-level security that is able to lockdown any possible security holes as soon as they become visible.
iPage does offer their customers a 99.9% uptime guarantee, which although is becoming quite the standard and thus expected nowadays is not offered by all web hosting providers.
iPage Ease of set up and use rating:
iPage uses vDeck to manage their customer websites, which allows them to customize their control panel so that it offers all the best features they believe will assist users with the most user-friendly and supportive options possible. Since the control panel is organized by category, it's easy to find exactly what you need to manage your particular website.
Setting up your website is easy when you choose to use one of the website building options. Simply follow the directions given and you'll have your website built and launched in an hour or two, depending on the features utilized.
iPage Customer Service/Tech Support rating:
Although iPage places a lot of importance on providing their customers with the best customer service possible, wait times seem to be higher than that of most other similar web hosting providers. Customer support is available 24/7, with a variety of ways to access the answers you may need when to comes to your web hosting account.
Knowledgebase. Browse through the knowledgebase to read the wealth of articles that can help you not only learn more about web hosting, but can also find possible solutions to any issues you may be experiencing.
User Guides. The user guides allow you to find anything and everything you need to know about effectively managing your web hosting account.
Tutorials. Listed by category, choose to watch one of the dozens of helpful tutorials that help you get your website built and launched.
Live Chat. Choose the live chat option to talk with billing, tech support, sales, or service. Average time you can expect an agent to assist you is about 6 minutes. Although you can usually expect a response in a minute or two, it took about 10 minutes to get an answer to one question due to waiting for a reply.
Support Ticket. Send iPage an email with your specific question/issue in order to receive a personalized answer.
Phone. Call their 1-877 number in order to speak with a live person. Wait times range from under a minute to upwards of 7 minutes, which is dependent on the day as well as the time of day you call.
iPage Value rating:
The overall value of iPage's web hosting services is considered to be good to great. The fact that their monthly costs are much less when compared to other similar web hosting providers yet they are still able to offer some of the top features - such as unlimited disk space and bandwidth - is quite impressive. Additionally, iPage offers its customers an anytime money-back guarantee, which is a highly appreciated and not-found-too-often benefit that allows customers the option to cancel their account at anytime without feeling like they'll lose any money in the process.
Strength and Weaknesses
Strengths. Utilizing vDeck in order to customize the control panel so that it offers users some of the more popular and essential features necessary for hosting a website is a definite strength.
Weaknesses. When you create a support ticket, you are given the option to submit with normal priority or pay more in order to receive premium support. It just seems that one shouldn't have to pay extra for premium customer service and instead is something that everyone should be able to receive.
iPage Recommendation rating:
iPage is a web hosting company that places great emphasis on giving their customers everything they need in order to build, launch, and manage a successful website. They've been in business longer than many other similar web hosting companies, which should give those who are looking for a web hosting provider the confidence they're looking for when comparing the multitude of choices currently available.
iPage offers an anytime money-back guarantee, which is a really great option to have. Although domain names are non-refundable and will remain yours, if you ever decide to cancel your web hosting services with iPage you'll receive a full refund for the remainder of your current payment plan term.