MyDomain Web Hosting Review & Summary
MyDomain Web Hosting started in 1998 as a company that offered both domain and web services, with a focus on helping entrepreneurs and small business owners. Their complete line of services include some of the best tools available today for meeting all your web hosting needs. MyDomain prides themselves in the fact that they are able to offer domain names at a low cost, making their services truly affordable when compared to many other web hosting companies.
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Product Description and Different Plans Offered
MyDomain offers the following 3 web hosting plans.
- Disk Space - 10GB
- Bandwidth - 300GB
- SiteBuilder Sites/Pages- 1/15
- Email Accounts /Space - 100/250MB
- Disk Space - 100GB
- Bandwidth - Unlimited
- SiteBuilder Sites/Pages - 6/Unlimited
- Email Accounts /Space - 500/2GB
- Disk Space - Unlimited
- Bandwidth - Unlimited
- SiteBuilder Sites/Pages - 10/Unlimited
- Email Accounts /Space - Unlimited/2GB
MyDomain Features rating:
All MyDomain accounts will recieve the same features, you simply get more of them when you upgrade to the Deluxe or Business Plan. There are lots of features available at additional costs, with VPS Hosting currently being one of the most popular. The Domain Tools Bundle is a great feature and is utilized by many high-profile businesses to manage their domains.
VPS Hosting. MyDomain offers what they call VPS Hosting, which means that your website has its own dedicated server making it a very powerful platform. Prices start at $34.95 a month and comes with a 30-day money back guarantee so you have nothing to lose.
Domain Tools Bundle. MyDomain puts a large emphasis on managing domains and offers their clients a tool bundle so that they are able to have complete control over any and all of their domains. The tool bundle includes free - DNS management, URL forwarding, and email forwarding.
MyDomain Reliability/Performance rating:
Although MyDomain Web Hosting services claims that their hosting infrastructure is unmatched and exceeds the current industry standards, they do not offer their customers a reliability guarantee like most other web hosting companies do. They also claim to have "rock-solid stability" and "lightening fast speed", which makes it a little confusing as to why they don't offer a reliability guarantee in order to keep up with all the web hosting competitors that do offer this guarantee.
The answer may lie partly in the fact that there have been quite a few complaints from customers stating that either their website is experiencing some downtime, as well as not loading at the speed they would like.
MyDomain Ease of set up and use rating:
Once you pay for your plan you are instantly taken to the Account Management Control Panel where you are able to manage your website using the wealth of tools available.
MyDomain makes setting up your website simple, and does it by offering their customers set-up tools, such as SiteBuilder and Instant Website. These particular programs are being utilized more and more, which is mainly due to the fact that they are so simple to use by those who feel they need the assistance of a professional program in order to get their website built and launched.
SiteBuilder. The Starter Plus Plan allows customers to utilize basic SiteBuilder, while the Deluxe and the Business Plans offer unlimited SiteBuilder options. This super-easy-to-use-program lets you 1. choose your domain name, 2. choose the design you want/need, and 3. customize it so that it meets your specific criteria, 4. publish! A really great program for those that are launching a website for the very first time and feel they need a little help and guidance.
Instant Website. Use this program to create a very basic website in a matter of minutes. You'll receive a 30-day free trial period so you are able to use it to see if it works for you, which is a nice option to have.
MyDomain Customer Service/Tech Support rating:
MyDomain has a Customer Support Center that offers a variety of support options. There are a few online resources from which you are able to choose, including video tutorials for those who are more visual, a knowledge base that is full of relevant questions and answers, as well as ways to contact a live person via phone or email.
Online. Quickly find out any important information regarding maintenance announcements and/or service alerts. Also, you can visit their knowledge base to find instant answers to your questions.
Phone. MyDomain offers phone support Monday - Friday between 6:00 am and 6:00 pm.
Email. You are able to create a support case by sending MyDomain an email, with an expected response time of 24 hours.
Although the information provided online is useful, there are times when the support of a live customer service representative is needed. The fact that MyDomain Web Hosting only offers phone service Monday through Friday is a definite downfall for those who are looking for a web hosting company that offers customers the ability to contact them whenever needed, and not only during certain days and/or times.
MyDomain Value rating:
The value of MyDomain's Web Hosting services is good when compared to other, similar web hosting companies. Their prices are reasonable and discounted when longer contracts are purchased, saving you money in the long run. Although the features included are basic, they provide what is needed to create and launch a website, which can be done within an hour.
There are many additional features that can be purchased, such as SSL Certificates, VPS Hosting add-ons, and email collaboration tools.
Strength and Weaknesses
Strengths. MyDomain Web Hosting company shows great strength in their ability to offer their customers a wealth of domain registering services, and is accordingly considered to be one of the top domain registration companies that offers some of the best and most powerful domain management tools.
Weaknesses. Although MyDomain's claims their customer service consists of "in-house web experts", there are many customer complaints stating otherwise. Suggested area of improvement includes expanding their customer service phone support from their current M - F hours to a 24/7 format.
MyDomain Recommendation rating:
MyDomain places a large importance on customer satisfaction, and states that their goal is to bring success to their customers because their measurement of success is dependent on the success of their customers. They do in fact offer some really great features, making it easy for their customers to create and launch a website, and their payment plans are definitely comparable to other top web hosting companies.
While MyDomain offers some great features when it comes to website creation, it seems that their strong point lies in their domain name registration and management tools, with clients including some that are listed in the top Fortune 500 companies.