Netfirms Web Hosting Review & Summary
Netfirms is definitely one of the top contenders when it comes to the web hosting industry. In business for 15 years now, Netfirms is currently providing the power for more than 1.2 million websites. Even though Netfirms plays host to mainly smaller and more personal websites, they pride themselves on providing the best service for both small and large businesses. They state that their main focus is to provide the latest technology as well as to help their customers with any issues and/or concerns they may encounter while using Netfirms services.
Product Description and Features
Netfirms offers three different web hosting plans-The PLUS Plan, The Advantage Plan, and The Business Plan.
The PLUS Plan. Starting at $4.95 a month, the PLUS Plan offers the best pricing option, and is geared towards people who are wanting to start a website that is simple and easy to manage. Provides 250 GB of disk space, 2,000 GB transfer, and instant access to creating your website via Wordpress. This plan is perfect for individuals who want more of a personal website, such as for blogging and sharing information with their friends and family.
The Advantage Plan. Starting at $9.95 a month, this plan is a great choice for people who are wanting to do business online yet tend to be on a very limited budget. Provides unlimited disk space and unlimited transfer, as well as Ready-to-go-Website options, which is really a great feature as you don't have to spend a lot of time creating a website as there are already a variety of professional templates from which to choose from.
The Business Plan. Starting at $14.95, this plan is geared towards people who are wanting to either expand their business or need more power and help to grow their business. Provides all the features listed above plus premium support and a dedicated SSL.
NOTE: The plans are occasionally offered at discounted prices, which can save you even more money.
Netfirms Plan Features rating:
Since Netfirms offers three different levels of membership, there are many features to be had. These features are comparable to what other web hosting companies offer, yet Netfirms twist is that they like to take the individual approach vs. the one-size-fits-all approach, believing that everyone has different wants and/or needs, which is important as this allows customers to truly create their website the way they envision it to be. Therefore, they offer key features, which are shown above, as well as additional features, such as one-click applications, web-based administration, photo gallery, blog, wiki, security, and 24/7 support.
Although the first plan-The PLUS Plan-offers limited features, the other two offer unlimited disk space, unlimited bandwidth, free domains, CMS features, and Drupal. Since the first plan is roughly half the cost of the second plan, it may be worth your while to make sure that if you choose the PLUS Plan, you are giving yourself enough disk space and bandwidth. Jumping in price from $4.95 a month to $9.95 a month may be worth the difference for unlimited disk space and bandwidth.
Netfirms also offers top performance as it is considered to be one of the few companies that can give you lots of disk space and plenty of bandwidth at an affordable price. Although there has been mention of some reported down time, the fact that they offer a 30-day guarantee if you're not completely satisfied is an offer not found often and shows just how confident they are in their services.
Netfirms Reliability Rating:
Netfirms has recently created a new platform for their Customer Service/Help Center, which still allows you to contact them via instant chat or a phone call, The creation of this new platform was due to the need to better serve Netfirms customers, as there have been some issues with people stating that they had to wait too long when calling. You are also able to access lots of great information here by using the User Guide and Tutorials, with an option to also browse through their knowledgebase that is filled with tons of useful articles. You are able to contact them 24/7.
Netfirms Customer Service Rating:
Ease of Set up and Use
When you purchase a Netfirms web hosting plan, you are choosing to use one of the simplest ways to set up your new website. You simply start by choosing a plan that best fits your needs, then enter your domain name, and then pay. Once that's done, you'll receive an email with temporary log-in information, which you'll change as soon as you log in. This takes you to the control panel, where you will be able to control all the aspects of your website. What's amazing is that your website can be up and running in a manner of minutes, vs. other web hosting companies that normally take up to 24 hours.
Once logged in, there's an option to use the Video Walkthrough, which is helpful when you don’t know where to start. This will guide you to setting up your account in the quickest manner possible. Although it may look overwhelming now, once you go in and use it a few times everything will start to fall into place.
Ease of Set up and Use Rating:
Netfirms is a really good value for the price you pay. Occasionally, some of the plans are offered at a discount, which will save you even more money. Therefore, the value received compared to the costs associated with setting up a new website as well as all the features and benefits offered is considered to be a really good value.
Netfirms Value Rating:
Strengths and Weaknesses
Netfirms shows great strength in their ability to offer their customers not only the best but all the newest technologies, which allows for better and faster service. Netfirms also shows great strength in the way they view and treat their customers, listening to their needs and doing their best to meet them. For example, Netfirms changed their entire customer service platform in response to customer complaints, in order to provide better, and faster, service.
Netfirms shows a bit of weakness in their ability to make the start-up process as simple and easy as possible for people who have never created their own website before. Once you sign up for you plan and choose your domain name, you are led to the control panel page, which is so full of information that it really makes it difficult to know where to start.
It is easy to recommend Netfirms when you are looking for a web hosting service that is able to not only meet, but exceed your web hosting expectations and needs. Despite some complaints of waiting too long for customer service and too much downtime, Netfirms is able to provide good service at a very affordable price, while doing what they can to dissolve any current complaints as well as averting any new ones.
Netfirms Overall Rating: