Register.com Web Hosting Review & Summary
Register Web Hosting has been giving people the tools they need to host their very own website for more than 10 years now. Managing more than 2 million domain names, Register has so far served hundreds of thousands of customers, and have no plans of stopping. Utilized by many people who are just starting out in the web hosting world, Register's tag line "Handholding Included" surely helps them market to this particular demographic.
Where Register tends to really stand out is in their ability to give their customers the best customer service possible, while also carefully listening to what their specific needs are so that Register can go about providing it for them. These two qualities are highly regarded in the web hosting community, making Register's Web Hosting company a go-to company for those who consider these qualities to be the most important.
Product Description and Different Plans Offered
Register offers 3 different pricing plans - Essential, Professional, and Premium.
- Starts out at $14.95 per month
- 1 Website Hosted
- Web File Storage - 5GB
- Monthly Data Transfer - 250GB
- Starts out at $19.95 per month
- 5 Websites Hosted
- Web File Storage - 250GB
- Monthly Data Transfer - 1000GB
- Starts out at $44.95 per month
- Unlimited Websites Hosted
- Web File Storage - Unlimited
- Monthly Data Transfer - Unlimited
Plans can be chosen in 1 month, 1 year, 2 year, or 3 year terms, with the longer terms saving you the most money. Also, all plans come with a dedicated IP address, content management tools, and 24/7 customer support services.
Register.com Features rating:
Register offers less features than most other web hosting companies. Although their choice to focus on fewer features in order to perfect them vs. offering lots of features may be considered a good idea to some, others prefer the usual, many options that are now viewed more as a staple, making it so that many customers are particularly looking for these options.
Additional features not listed above include a free domain with a web hosting plan purchase, cPanel access, Ecommerce tools, and discussion forums. Although most of these features offered by Register are considered basic and/or standard, the dedicated IP address is a feature usually offered at a price by other web hosting companies.
Register.com Reliability/Performance rating:
99.9% just isn't a good enough percentage for Register, and therefore gives their customers a 100% uptime guarantee! This is pretty impressive when compared to the other web hosting companies promising a 99.9% guarantee. Register states that they feel so confident in the fact that their uptime will always be available to their customers that they will credit your account for any downtime that may be experienced. Register is so far the only provider to do so.
Register also provides their customers with a dedicated IP address, something most other web hosting companies do not do, or charge extra for. A dedicated IP address can help your website get noticed in those all-important, regularly scheduled search engine searches.
Register.com Ease of set up and use rating:
Once the order is placed, you are taken to the My Account page in order to begin the new website setup. From here you are able to access your services by clicking on the appropriate links (highlighted in blue so easy to spot), which takes you to new pages in order to get your website set up and launched. There are one-click buttons to help you instantly manage your control panel as well as the FTP access information, which are always a welcome sight.
There is a First Step Guide that is available in the Get Help section, which provides some very basic information for setting up your new web hosting account. Although Register Web Hosting includes a lot of information in this guide, it seems to be provided for the purpose of getting their customers to buy more products vs. simply giving them the information they need to build a website.
Step #2 in the guide gives the option to build your own professional website, for an additional $12.95 a month, or choose their web hosting solutions, which start out at $14.95 a month. Of course, you don't have to choose a 'solution' as you are able to upload your own templates in order to build your website. This choice is nice for those who really need the extra help and/or can afford the additional price.
Register.com Customer Service/Tech Support rating:
Register Web Hosting provides their customers support 24 hours a day, 7 days a week. Options include calling their toll-free customer service number (which is toll-free only in the US and Canada), engaging in an instant chat session, or filling out the contact form. Compared to other web hosting companies, finding the actual contact information on Register's site is always in view, so it's much easier to find and access.
The average wait time for placing a phone call to the customer support team is anywhere between 3 and 7 minutes, which is considered to be quite impressive for a web hosting company. Depending on the time of day, instant chat is a great option for those who need an answer now to their question and/or issue. If there is no hurry, filling out the contact form will get you a detailed reply within 24 - 48 hours.
There's even a Customer Care Team page that tells you a little bit about Register's employees, while adding in some humor to get your attention and draw you in. You'll learn that all of register's web services consultants receive 120 hours of intense training before they get to answer their first customer support call. Another 115 hours of both coaching and refresher courses are required throughout the year, showing that Register truly does care when it comes to providing its customers with the absolute best customer service possible.
Register Web Hosting company is also the recipient of 3 different awards for their excellence in customer service, which shows they are definitely doing something right when it comes to great customer service.
Register.com Value rating:
Since Register's strength lies in the fact that they place a very large focus in their ability to provide the best customer service possible, the value of their actual web hosting services is less than other, similar web hosting companies.
Therefore, the value of Register's Web Hosting services is considered to be good when compared to other web hosting companies. The beginning price of $14.95 per month for web hosting services is quite higher than most other web hosting companies. And although there are a lot of features offered, other companies offer many more features and at lower prices.
Register does offer the ability to instantly restore your website if need be, which isn't a service offered by many other web hosting companies. Their dedicated IP address is also a feature that isn't commonly offered, so this definitely adds value to Register's Web Hosting services.
*Register will occasionally promote specials throughout the year to attract new customers, so be sure to watch out for these in order to take advantage of a deal that can save you more than $100 over the first year.
Strength and Weaknesses
Strengths. Register shows great strengths in their customer service program, which is a really important feature to focus on due to such high competition in the web hosting world. Say a person has thoroughly researched a few web hosting companies and have narrowed it down to 2 or 3 choices, the determining factor is often going to be related to the kind of customer service they expect to receive when dealing with a large company.
Weaknesses. The price Register charges for their web hosting services is most likely their biggest disadvantage. Although, if you catch one of their special promotions, you will save money. Just keep in mind that when it comes time to renew, you will be charged the regular prices.
Register.com Recommendation rating:
Overall, Register's Web Hosting company is one that is definitely worth looking into. Especially for those who are interested in setting up a more basic website and want access to the best customer service possible, a truly important aspect when it comes to retaining a customer base.
Even though Register's prices are higher when compared to other similar, web hosting companies, the inclusion of a dedicated IP address and the ability to be easily led through the 'how to build and launch a website' procedure with all of Register's top-notch customer service elements available makes this particular web hosting company a popular choice.
Although Register's features are considered quite basic, everything you need to know about setting up and launching a website is available to you.