Web.com Web Hosting Review & Summary
Web.com Web Hosting is a company that is focused on providing the best web hosting services that are specifically geared towards making a successful small business website. Accordingly, their goal is to provide their customers with all the features necessary so that they are able to easily manage their very own small business website. Web.com believes that your small business website is only as good as the services and support behind it, which means that they choose to highlight some of the more popular features that small business owners will benefit from, such as website design, website publishing, online marketing, search engine optimization, e-commerce solutions, and lead generation.
Web.com is accredited by the Better Business Bureau (BBB) and to date has helped people create more than 15 million websites.
Product Description and Different Plans Offered
The Web.com web hosting package comes with your choice of Microsoft Windows Server 2008 or RedHat Linux.
- Web Storage - Unlimited
- Bandwidth Transfer - Unlimited
- MySQL Databases - Unlimited
- Hosted Domains - Unlimited
- FTP Users - Unlimited
Discounted rates are valid for the first three months with regular pricing taking effect thereafter. A free domain name comes with every web hosting package purchased.
Web.com Features rating:
Web.com utilizes their own easy-to-use control panel. Although there aren't a lot of features available, the features that are offered are all considered to be highly effective when creating, managing, and launching your particular website.
Website Builder. This is a great tool that can not only help you quickly build your website, you can have it launched in an hour or two depending on the features added.
Mobile Website Builder. Creating a website specifically for mobile devices is a great idea as this form of web surfing is becoming more and more popular due to the increasing popularity of Smartphone's and Tablets.
Website Design. Choose to use a professional web designer to design your website the way you envision it to be. Comes at an additional cost.
Web.com also has a blog that aims to share lots of insights into some of the latest industry trends, with a mission to help your website succeed.
Web.com Reliability/Performance rating:
Web.com believes in combining the best security and reliability solutions into one collective group with the intention of making their system to be as secure and reliable as absolutely possible. The tier 4 datacenter hosts a redundant diesel generator backup, HVAC cooling with humidity control, VESDA system fire protection, as well as 24/7 security.
That being said, Web.com does not offer any type of guarantee. Instead they state that they are willing to work with you if there ever becomes an issue with your web hosting account. For instance, if your website happens to experience downtime for 48 hours, you would be able to call their customer support team in order to possibly receive credit for the downtime experienced.
Web.com Ease of set up and use rating:
When you first sign in to your new web hosting account, a popup will greet you asking if you if you need help. If you're new to the world of website creation, it is recommended to click on the Getting Started link in order to get a good overview of what you'll first need to do/know. You'll need to go into the Manage Hosting Account in order to access your domain and get the website creation process started. Simply follow the steps in order to get your website built and launched in an hour or two, depending on any and all features utilized.
Web.com Customer Service/Tech Support rating:
Web.com has a few options for customers to choose from in order to find the answers they want/need when it comes to managing their website. Customer service is not available 24/7, and instead is available for contact Monday through Friday between the hours of 8:00 am and 8:00 pm, (EST).
Answers Center. Search through the wealth of articles as well as hot topics in order to find the answer you’re looking for.
Support Tickets. Open a support ticket in order to send an email to customer support and receive a personalized answer. You are able to choose a category as well as a sub-category, which ensures that your ticket receives the attention it needs. Expect a response within the standard 24 hours.
Phone Support. Call Web.com's 1-800 number in order to speak with a real live customer service agent.
Web.com Value rating:
The overall value of Web.com's web hosting services are considered to be fair. When compared to other similar web hosting companies, the price paid for the services offered by Web.com are quite higher, and come with less features. Customer service is not available around the clock, and the answers center contains less information than expected. Additionally, the fact that there is no type of guarantee offered - uptime or money back - which is quite standard nowadays when it comes to web hosting providers, might make new and potential customers think twice about using their services.
Strength and Weaknesses
Strengths. Web.com offers users the ability to create their very own mobile website, which is quickly becoming the preferred way of browsing the internet due to recent explosion of on-the-go gadgets like Smartphone's and Tablets.
Weaknesses. Web.com doesn't offer their customers any type of guarantee, as do most other similar web hosting providers.
Web.com Recommendation rating:
Web.com places a large focus on providing all the essential web hosting features for making a small business website successful. They offer forward-thinking features, such as the ability to set up and manage your small business mobile website, which is gaining in both popularity and importance. They offer both do-it-yourself website design and professional website designers, as well as website publishing, online marketing, search engine optimization, e-commerce solutions, and lead generation, which are all essential elements when it comes to making and managing a successful small business website.