Ipower Web Hosting Review & Summary
iPower Web Hosting company was established in 2001 with a goal of providing both small and medium-sized businesses with a wide-ranging collection of online services in order to give them the largest variety of web hosting applications currently available in the marketplace. iPower states that they are always willing to change their current web hosting methods in order to find new and improved ways in which they can serve their customers because iPower Web Hosting company understands the importance of always striving for all things bigger and better so that they can assist their customers in making them feel that they are sure to receive the best web hosting services possible.
Product Description and Different Plans Offered
iPower offers 3 different web hosting plans from which to choose.
- Disk Space - 5GB
- Bandwidth - 250GB
- Domains Allowed - 1
- Email Accounts - 1
- Disk Space - Unlimited
- Bandwidth - Unlimited
- Domains Allowed - Unlimited
- Email Accounts - 2500
- Disk Space - Unlimited
- Bandwidth - Unlimited
- Domains Allowed - Unlimited
- Email Accounts - Unlimited
iPower doesn't give its customers the option to choose a domain name later and instead makes them either choose a new domain name or transfer an existing one over when signing up for one of their web hosting plans.
*Be sure to watch your total when checking out. Say you skipped a box and the form reloads so you can add/change information - some boxes are automatically checked making your total go up! so be sure to change these if applicable. Also, you will have to go through 5 - 6 pages of iPower trying to sell you lots of extras once you choose your web hosting plan.
iPower Features rating:
iPower offers their customers a wide variety of features in order to make sure that there is something to fit everyone's needs. Although most of the features offered are considered basic, iPower recently decided to offer unlimited band width and disk space with 2 of its plans, highly increasing the value of these 2 plans.
Features that come with a plan. There are lots of basic features already included when you purchase one of iPower's web hosting plans, which are some of the more popular features utilized by website creators. All plans receive marketing and promotion credits, which is a really great way to try out the various marketing companies to see which one meets your specific needs and thus works best for you.
Features at an additional cost. A few features that cost extra and are considered to be very helpful when it comes to managing your website include but is not limited to the following: Professional SEO Service-$99 a month, SiteLock-$12.95 a year, Site Backups and Restore-$12.95 a year, and an SSL Certificate-$59.95 a year.
iPower offers a 30-day money back guarantee if not fully satisfied with their services.
iPower Reliability/Performance rating:
With more than 700,000 customers, iPower changed their hosting platform from CPanel 5 to Vdeck in order to give their customers a more secure and reliable web hosting experience. This new platform takes place in iPower's 2 data centers, which provide 24/7 security, uses N+1 power, and is considered to help iPower attain that 99.9% uptime reliability that people are counting on when it comes to hosting their website.
There's also a System Status box in the upper right-hand corner of the page that informs customers of any current issues, which makes it easy to view this type of information at a glance.
iPower has been the recipient of many web hosting awards.
iPower Ease of set up and use rating:
Once you've paid for your web hosting account (and have been taken through all the buy these additional features pages) you are finally taken to the order confirmation page. Your personal log-in info will be sent to the email address given when purchasing your web hosting plan.
Once you log into the control panel, you are able to start building your website! A video walk through is provided and can be accessed by clicking on the link located right next to the page title.
Weebly Drag and Drop Site Builder. This program allows the user to build professional looking websites by dragging and dropping any and all elements they want instilled in their website. Simply click on the Create Basic Site button in order to get started.
Website Creator by CM4all. Another program that can help you build your website. Although the free version is very limited in its functions, there are options to upgrade, which start at $9.95 a month.
Once you've built your website, it can be launched within the hour.
iPower Customer Service/Tech Support rating:
iPower offers their customers 24/7 support, stating that they place a large focus on their customers by listening to their needs and then making any necessary changes. This makes sense due to the fact that iPower often conducts monthly surveys as well as focus groups in order to gauge their customer satisfaction and work on necessary improvements.
When you click on the Support tab you are taken to a page where you are able to write an inquiry (email) by entering the subject and then writing a brief message to iPower's customer support team. Know you must choose one of these options before sending your email - Normal Priority, which means that you have purchased a web hosting plan and your emails will be perceived as a normal priority, or Premium Support Subscription, which means that you have paid an extra $29.95 a month in order to receive what iPower refers to as their premium support.
When you click on the Help link, a popup shows that will allow the user to search the knowledge base (enter criteria into the search box), access the user guides, access the support console, and/or contact the iPower customer support team. The same goes for the Help Center link.
There are 3 ways to contact iPower customer support - phone, contact form, or live chat.
Phone. Call their 1-888 number for sales and/or support. Waiting times can range anywhere between 10 minutes to more than an hour, which explains their need to create a premium support line.
Contact Form. Fill out the support form in order to receive account-specific questions. Fill out the service form and someone "will get back to you". Expected wait times range from a few hours to a few days, with customers stating that it's necessary to go back and forth a few times before finally receiving a solution to their issue/problem.
Instant Chat. Click on the live chat link and you will be taken to a form that requires you to enter some details about you and the problem first. Wait times normally fall in the range of 4 to 27 minutes, depending on the day and time instant chat is used.
iPower Value rating:
When it comes to web hosting companies, iPower is considered to have good value. Although all three pricing plans are deemed affordable, the features received when purchasing the Starter Plan are much less when compared to other, leading web hosting companies.
iPower offers their customers the ability to upgrade their plan and/or add extra web hosting features often when navigating through their website, which can come across as a little pushy. Even though iPower gives its customers all the basic tools necessary in order to build and launch a website with their Basic Plan, users will most likely find that their website is outgrowing these basic features, finding it necessary to make the appropriate upgrades in order to stay and/or remain competitive when it comes to the internet.
Strength and Weaknesses
Strengths. iPower Web Hosting shows strength in their ability to offer their customers a variety of popular web hosting options, which is determined by the customers themselves via surveys and focus groups. iPower thus shows a great interest in their customers and does their best to give them the tools they want and/or need to make the best website possible.
Weaknesses. There have been many complaints lodged against iPower's customer support regarding long wait times and inadequate support help.
iPower Recommendation rating:
iPower Web Hosting company aims to give their customers the very best when it comes to hosting a website, and shows this by consistently asking their customers for their feedback in order to make any and all necessary changes that can add value to their website. By giving their customers more than 200 tools from which to choose from in order to effectively manage their website, iPower proves that they truly care about giving their customers what they want.
Whether you are just starting out in the web hosting world or consider yourself to be quite the pro, when it comes to building and launching websites know that iPower has a plan that's just right for you making them a company definitely worth looking into.