StartLogic Web Hosting Review & Summary
StartLogic web hosting began in 2003 and is based in Phoenix, Arizona. One of the leaders when it comes to finding the best web hosting solutions/services that helps individuals, businesses, governmental, and educational customers, StartLogic has a goal of providing their customers with the best hosting and e-business solutions all at an affordable price.
StartLogic is the recipient of many web hosting wards.
Product Description and Different Plans Offered
StartLogic offers 3 different pricing plan options in order to address a variety of user needs.
Personal Logic. This plan is aimed towards those who are new to hosting a website, offering some of the best website building tools to get your website up and live within a matter of minutes.
- Storage - 60GB
- Transfer - 600GB
- Site Builder
- Wordpress Themes
- Unlimited Email Boxes
- Storage - Unlimited
- Bandwidth - Unlimited
- Free Domain and Setup
- Point & Click Website Builder
- Storage - 100GB
- Transfer - 1000GB
- Free Domain and Setup
- CGI-BIN Support
- Host Unlimited Domains
*StartLogic offers their customers a 30-day money back guarantee, with a no questions asked, so you have nothing to lose when giving their services a try.
StartLogic Features rating:
StartLogic offers their customers a variety of features in order to give their customers some of the best tools when it comes to website creation and management, as well as wanting to stay competitive with other, popular web hosting companies.
Google Webmaster Tools. A new addition to StartLogic that helps you see your website how Google sees it. This allows you to analyze your site in order to identify any potential problems that can interfere with your website's ability to perform at its absolute best.
Weebly Drag & Drop Site Builder. A really great tool that can help you build a professional-looking website in a matter of minutes. Super user-friendly, making this tool especially helpful for those who are looking to create and launch their very first website. (Even though this tool is free, you'll need to add this to your control panel in order to utilize: you'll also be given a chance to upgrade in order to receive more options.)
SimpleScripts. Use this option to choose from the many options that this feature gives its users, such as WordPress, Joomla, Drupal, Magento, and more!
*Additional products/services are for sale at a price, such as SSL Certificates and SiteLock.
StartLogic Reliability/Performance rating:
When it comes to reliability and performance, StartLogic seems to experience more service interruptions and downtime when compared to other comparable web hosting companies. This seems to have started when the company changed management a few years ago, as this is when the complaints started to roll in.
Although StartLogic does not offer a reliability guarantee like many other top web hosting companies do, they should implement one in order to help gain the trust and confidence back of both current and future customers.
Uptime Monitor Tool. When this tool visits your website and finds that it's not loading properly, an email will be sent to you notifying you of the problem.
StartLogic Ease of set up and use rating:
StartLogic uses the vDeck Control Panel, which allows them to offer their customers a way to manage their website using the highly customized options that StartLogic's engineers and designers have made available to their customers.
QuickStart. A great tool that guides users (especially those that are new to web hosting) through every step that it takes to set up your website, such as adding/managing a domain, setting up emails/mailboxes, as well as selecting a site editor.
StartLogic Customer Service/Tech Support rating:
StartLogic offers their customers the convenience of being able to contact them on a 24/7 basis. There is the option to purchase a Premium Support Subscription, which comes at the high cost of $29.95 a month. Although a great option for those who can afford it, many people are looking for a bargain making this subscription seem rather expensive.
Knowledgebase. Find a wealth of valuable information by utilizing StartLogic's knowledgebase, which is categorized by category making it easy to find the answers you're looking for.
User Guide. Another fantastic resource full of information that will tell you step-by-step the how-to's when it comes to creating, designing, and managing your website.
Tutorials. Great for those who are more visual when it comes to learning.
Although StartLogic offers a wealth of information by offering the above options for those who are looking for a specific answer, sometimes it's simply necessary to contact their customer support team in order to find the answer you're looking for. Unfortunately, there have been quite a few complaints from current customers stating multiple issues with customer service support, wondering if only customers who pay for the premium support receive the best support.
Phone. Call the sales or support number to talk with a support rep, with waiting times averaging anywhere from 3 to 18 minutes.
Email. Fill out the online form and receive a reply anywhere between 1 & 24 hours.
Live Chat. Choose the live chat feature if you want to talk with a customer support representative, who usually reply within 3 - 10 minutes, depending on day as well as time of day.
StartLogic Value rating:
The overall value of StartLogics web hosting services are good. The pricing plans are affordable, and provide a variety of web hosting tools that are deemed to be some of the most important when it comes to building and managing a website. The Personal Logic Plan is a very simple plan that doesn't provide for a lot of storage and/or transfer space, making this plan one that could be quickly outgrown.
Additionally, when people sign up for a web hosting plan and see that customer service is available in a variety of helpful ways, they expect to get great customer service with their plan. Instead, StartLogic charges their customers a premium price for wanting the experience of receiving the great customer service that should be included with any web hosting plan purchased.
Strength and Weaknesses
Strengths. StartLogic show great strength in their vDeck control panel as it offers some of the best tools to help customers create and maintain their particular website. Also, the recent addition of Google Webmaster Tools makes it really easy to monitor and analyze your website in order to eliminate any issues that may need correcting.
Weaknesses. StartLogic needs to improve their customer support service as well as improve their reliability factor so that customers don’t have to experience so many service interruptions.
StartLogic Recommendation rating:
StartLogic is definitely a contender when it comes to hosting your website as they do offer a good variety of web hosting options that can help you build, launch, and manage your website successfully. The fact that they do offer 3 different plans is helpful to those who are looking for a particular type of web hosting plan to fit their particular web hosting needs.
Although there are many options from which to choose when needing to contact their customer support team, the need to talk with a live person is sometimes difficult with waiting times much too long, making us wonder if only those who can afford the premium price for their premium customer support service actually receive the best support.
We recommend StartLogic to those who are looking for a web hosting company that can manage their individual or small business website, as they are able to provide some of the best tools that can assist both newbie's as well as those who are familiar with what it takes to successfully manage a website.